This site was last updated: June 2016

TERMS & CONDITIONS

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Cake O'Clock

Bespoke Wedding & Celebration Cakes, Waterlooville, Hampshire

 

 

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Tel: 07983270487

Email: teresa@cakeoclock.me.uk

Terms & Conditions, Delivery Information etc..

Please read the following information carefully before you place an order, you will be agreeing to the terms and conditions below once an order has been placed.

Delivery and set up of Wedding Cakes is charged at £30.00 for a venue within 15 miles. For all other orders delivery is free within 3 miles for orders over £40.00, destinations over 3 miles or under £40 are charged at £1 per mile round trip. Delivery must be booked at the time you place an order otherwise a delivery slot cannot be guaranteed. You are welcome to collect your order, collection is by appointment only.  

For Wedding cake orders an initial non refundable deposit of £50 will be taken at the time of booking.  Final payment  is due 2 weeks before the wedding. If you are ordering from our simple wedding cake range, 50% of the order value will be taken as deposit at the time of booking and balance 1 month before wedding, budget wedding cakes are priced for collection only and excluded from the discussion consultation.  All other orders will also be subject to a deposit at the time of booking, a booking is not confirmed until a deposit has been received.  Cake O’Clock will provide an order form or confirmation email once you have placed an order and paid a deposit.  Payment for orders other than wedding cakes must be settled in cash on collection/delivery, by cheque 10 working days before, secure internet transfer or card payment prior to delivery.

Please note that portion sizes quoted for celebration cakes are based on 2.5cm (1”) square for rich fruit cake or 5cm x 2.5cm (2” x 1”) for sponge cakes.   

Changes to orders will be accommodated wherever possible but as much notice as possible will be needed, this especially applies to Wedding cakes as much of the decoration work will be made ahead of the cakes! Cancelled orders will be subject to any costs (ingredients and labour) already incurred from work that has started.

We pride ourselves on creating high quality products.  In the rare case that you are unhappy with your cake and would like a refund, you must call the day of your event so your cake can be returned. Without proof that you have not been able to use any of the cake for your event we will not be able to offer a full refund. This is necessary to hinder the very rare case of “If we complain, we’ll get a free cake” issue we occasionally come across.  If we find it appropriate we will refund no more than the value of the cake.  Unfortunately we are unable to offer any further compensation.  We are dedicated to satisfying our clients cake requirements. Please call or email if you have any questions.

 

In unusual and exceptional circumstances Cake O’Clock reserves the right to cancel an order at anytime, a full refund will be provided but further compensation will not be payable should this occur.

Cake O’Clock is fully insured and is registered with Environmental Health at Havant Borough Council.

Cake O’Clock accepts no responsibility for damage which occurs once a cake has been collected or delivered.  Please store as per the instructions provided on the information sheet.

All of these items are Home-made to order with the best available ingredients.  Although some of the products do not contain nuts or other allergens they are baked in a kitchen where allergens are used therefore traces may be present, please see information provided with your order.